Legal
Terms of Service
Last updated: 15 September 2026
These terms apply when you use the Time2Chai website and order from us. Time2Chai is a garden café and takeaway in Claremont, Cape Town, South Africa. By using this website or placing an order, you agree to these terms. If you have any questions, you can reach us at info@time2chai.co.za.
Using our website
This website is provided to help you browse our menu, place orders for collection, pay online and manage loyalty rewards. You agree to use it lawfully and only for its intended purposes. We may update, suspend or change parts of the website at any time.
Orders and collection
All orders are for collection at Time2Chai in Claremont. Once your order is confirmed, we will prepare it and let you know when it is ready. Please collect your order during our opening hours. If you cannot collect, contact us as soon as possible and we will do our best to help.
Pricing and availability
Prices are shown in South African Rand (ZAR) and include applicable taxes. Menu items are subject to availability, and we may change prices, items or ingredients from time to time. If an item becomes unavailable after you order, we will contact you to arrange a suitable alternative or a refund.
Payments
Online payments are processed securely by Yoco, our payment provider. We never see or store your full card details. We also offer pay at collection where indicated. An order is only confirmed as paid once our payment provider confirms the payment to us.
Refunds and cancellations
Because our food and drinks are freshly prepared, we cannot accept cancellations once preparation has started. If something is not right with your order, please tell us when you collect or contact us as soon as possible. If we have made a mistake, we will replace the item or refund you. Genuine refunds are processed via our payment provider to the original payment method.
Loyalty and rewards
Our loyalty programme is free to join and is linked to your cellphone number. Stamps are earned on qualifying purchases, and rewards can be redeemed in-store or through a personal reward link. Rewards have no cash value, are not transferable, and expire if not used within the stated period. We may adjust or end the loyalty programme with reasonable notice.
WhatsApp messaging
We send receipts and certain order and loyalty updates by WhatsApp using the WhatsApp Business Cloud API. These are transactional messages about your orders and rewards, not marketing. You can ask us to stop WhatsApp messages at any time by contacting us. For details of how we handle your information, see our Privacy Policy.
Intellectual property
All content on this website, including our name, logo, imagery, text and design, belongs to Time2Chai or is used with permission. You may not copy, reuse or distribute it without our written consent.
Third-party services and links
We rely on trusted providers, including Yoco (online payments), Meta (WhatsApp messaging) and our hosting and messaging providers. Our website may also link to third-party sites such as Google Maps and Instagram. Those services have their own terms, and we are not responsible for them.
Limitation of liability
We take care to keep the website accurate and our service reliable, but the website is provided "as is". To the extent permitted by South African law, Time2Chai is not liable for indirect or consequential losses arising from your use of the website. Nothing in these terms limits our liability for anything that cannot lawfully be limited.
Acceptable use
You agree not to misuse the website, including attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders, or using it to send unlawful or harmful content.
Governing law
These terms are governed by the laws of South Africa, and the South African courts have jurisdiction over any disputes arising from them.
Changes to these terms
We may update these terms from time to time, for example when we add new services or providers. The latest version will always be available on this page, with the date it was last updated at the top.
Contact us
Time2Chai, Claremont, Cape Town, South Africa.
Email: info@time2chai.co.za
Phone or WhatsApp: +27 77 373 7333