User Data Deletion Instructions

How to request deletion

Email us at info@time2chai.co.za with the subject line "Data deletion request" and include:

• Your name.
• The cellphone number you used for orders or the loyalty programme.

We use these details to find your records and to confirm your identity where necessary. If you no longer have access to the number, include any order details you remember and we will help you verify your request another way.

What we delete or anonymise

On request, we delete or anonymise:

• Your name and cellphone number.
• Loyalty activity linked to you, including stamps earned and rewards issued or redeemed.
• Contact details used for receipts, WhatsApp messages and loyalty updates.

Older order records are anonymised rather than deleted where we need to keep transaction history, so they can no longer be linked to you.

What we may need to retain

South African law requires us to keep some records for accounting and tax purposes, including proof of payments processed through our payment provider, Yoco. Where we must keep a record, we keep only the minimum needed, restrict access to it, and delete it once the legal obligation has passed.

How long it takes

We will acknowledge your request within 5 business days and complete it within a reasonable period after that. We will confirm in writing once your information has been deleted or anonymised.

Contact us

Time2Chai, Claremont, Cape Town, South Africa.
Email: info@time2chai.co.za
Phone or WhatsApp: +27 77 373 7333

For the full picture of how we handle personal information, see our Privacy Policy.