Legal

Privacy Policy

Last updated: 15 September 2026

This policy explains how Time2Chai ("we", "us"), the operator of the website www.time2chai.co.za, handles personal information. We have written it in plain English and we aim to handle personal information in line with applicable South African data protection requirements, including POPIA. We are based in Cape Town, South Africa.

Information we collect

  • Order details — what you order, when you order it, and how you collect it.
  • Contact details — your name and cellphone number when you place an order, request a receipt, or redeem a loyalty reward.
  • Payment status and reference information — whether an order is paid, the payment reference and amount. We do not see or store your full card details.
  • Loyalty activity — stamps earned and rewards issued or redeemed, linked to your cellphone number.
  • Website, device and usage data — where applicable, basic technical information such as browser type and pages visited to keep the website working well.

How we use your information

We use personal information to:

  • Take, prepare and fulfil your orders, including collection updates.
  • Send receipts and order confirmations, including by WhatsApp.
  • Provide customer support and respond to questions.
  • Run our loyalty and rewards programme and let you know when you have earned a reward.
  • Protect against fraud, misuse and security issues.
  • Improve our menu, service and website.
  • Meet legal, accounting and tax obligations.

WhatsApp messaging

Receipts and certain order or loyalty updates are sent through the WhatsApp Business Cloud API, operated by Meta. When we send you a WhatsApp message, your cellphone number and the message content are processed by Meta as part of delivering that message. Meta handles that information under its own terms and privacy policy. You can ask us to stop WhatsApp messages at any time by contacting us.

Online payments

Online payments are processed by our payment provider, Yoco. When you pay online, your card details are entered and handled directly by Yoco on its secure platform. Time2Chai does not receive or store your full card details. We only receive the payment status and reference information needed to confirm your order.

Cookies and analytics

Our website uses only the essential, temporary storage needed to keep your basket and session working as you browse. Where we add analytics in future, it will be to understand how the website is used so we can improve it, and this policy will be updated to describe it.

Sharing with service providers

We share personal information only with the service providers who help us operate: Meta (WhatsApp messaging), Yoco (online payments), our messaging and email providers, and our website and database hosting providers. They process information on our behalf to deliver their services. We do not sell your personal information to anyone.

Data retention

We keep order, payment and loyalty records for as long as we need them for our operations, accounting and legal obligations. Information that is no longer needed is deleted or made anonymous.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls and keeping payment card handling with our payment provider. No system is completely secure, but we take safeguarding your information seriously.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or ask a question about how we use it. To make a request, email info@time2chai.co.za. We will confirm your identity where necessary and respond within a reasonable time. You may also object to certain uses of your information, and you have the right to lodge a complaint with the Information Regulator in South Africa.

Children

Our website and ordering service are not aimed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our website links to third-party sites and services, such as Google Maps, Instagram and WhatsApp. Those services have their own privacy policies, and we are not responsible for how they handle your information.

Changes to this policy

We may update this policy from time to time, for example when we add new services or providers. The latest version will always be available on this page, with the date it was last updated at the top.

Contact us

Time2Chai, Cape Town, South Africa.
Email: info@time2chai.co.za
Phone or WhatsApp: +27 77 373 7333
12 Glenhof Street, Claremont